Introduction

Melitron is committed to providing goods, services and employment in an integrated and accessible manner that respects the dignity and independence of persons with disabilities. This Multi-Year Accessibility Plan outlines Melitron’s strategy to prevent and remove barriers to accessibility, and describes the Company’s progressive approach to meeting or exceeding applicable legal and regulatory requirements, including those set out in human rights and accessibility-related legislation. This Plan is a continually expanding and fluid document that will be updated at least every five years, as Melitron’s accessibility strategy evolves.

Customer Service Accessibility

Melitron ensures training is provided to every employee who interacts with the public on the Company’s behalf, as well as to all those who are involved in the development of Melitron’s policies, procedures and practices governing the provision of goods or services to the public. This training includes the purpose of standards regarding accessibility set by provincial legislation and related requirements, as well as how to support and communicate and interact with persons with disabilities in ways that take the person’s disability into account. The training is delivered as soon as practicable after hire and on an ongoing basis in accordance with changes to Melitron’s policies or procedures governing the provision of goods or services to persons with disabilities.

Melitron welcomes feedback about how it provides goods or services to persons with disabilities. Members of the public can provide feedback in the manner deemed most convenient to them, including in person, by phone, in writing, or by email or another electronic format.

Emergency Procedures, Plans and Public Safety Information

Emergency procedures and public emergency safety information that is prepared by Melitron and available to the public is made available in an accessible format or with appropriate communication supports, as soon as practicable, upon request.

Alternative emergency preparedness plans are created and updated, as required and as soon as practicable, for employees whom Melitron is aware are unable to follow the standard emergency plan in their work location as a result of a permanent or temporary disability. The employee and, if the employee consents, any designated assistant(s), are provided with the alternative emergency preparedness plan.

Accessibility Policy and Multi-Year Accessibility Plan

The Policy affirms Melitron’s commitment to meeting the accessibility needs of persons with disabilities in a timely manner and governs the way that Melitron will achieve accessibility.

This Plan outlines the Company’s phased-in strategy for identifying, removing and preventing barriers to accessibility.

The Policy and this Plan are posted on our corporate website at www.melitron.com/accessibility and will be provided in alternate formats upon request. These documents will be reviewed and updated at least once every five years.

Information and Communication

Melitron’s external websites and web content conform to Level A and Level AA of the World Wide Web Consortium’s Web Content Accessibility Guidelines.

Feedback, Accessible Formats and Communication Supports

• Melitron’s processes for receiving and responding to feedback are accessible, by providing or arranging for the provision of accessible formats and communication supports upon request.
  
• Upon request, Melitron provides or arranges for the provision of accessible formats and communication supports for a person with a disability in a timely manner and at no extra cost to the person with a disability.
  
• Feedback is accepted in the format most convenient to the person providing feedback.

Employment

Accessibility is integrated into Melitron’s employment-related practices, and Melitron has implemented the following:

Recruitment

• Notifies all job applicants and the public that accommodation is available during the recruitment process upon request, and specifies the same in job postings and on the careers section of the corporate website.
  
• Specifies that accommodation is available for applicants with disabilities in recruitment-related materials and during scheduling of interviews, assessments and offers of employment.
  
• If an applicant requests accommodation, consults with the applicant and arranges for the provision of suitable accommodation that takes into account the applicant’s needs due to disability.
  
• Provides appropriate training to employees responsible for recruitment, assessment, selection and onboarding to ensure these planned actions are delivered, and accommodation requests are fulfilled, in an effective and timely manner.

Workplace

• Reviews and, as necessary, modifies existing orientation and onboarding processes to ensure new employees are provided information about Melitron’s accessibility policies as soon as practicable after employment commences, including the same information in new hire kits.
  
• Develops and integrates procedures for documenting and updating, as required, documented individual accommodation plans, which will provide for the method(s) by which requesting employees will be assessed and represented, how they can participate in the plan’s development, and the method by which a copy of the plan will be provided to the colleague in a format that takes his or her accessibility needs into account.
  
• Upon request, develops and provides appropriate training to all managers and employees responsible for supporting an individualized accommodation plan process, and a training schedule that will ensure the efficacy of the process on a continuous basis.

Return to Work with Disability-related Leaves

• Reviews and, as necessary, modifies and documents existing return-to-work processes for employees who have been absent from work due to a disability and require accommodation in order to return to work.
  
• Ensures documented individual accommodation plans comprise part of the return-to-work process.
  
• Develops and provides, on a continuous basis, appropriate training to managers and other employees responsible for supporting the return-to-work process for employees who require accommodation in order to return to work, and a training schedule that will ensure effective execution of the return-to-work process.

Performance Management, Career Development and Redeployment

• Reviews and, as necessary, modifies existing performance management, career development and redeployment processes to ensure that the accessibility needs and individual accommodation plans of employees with disabilities are considered.
  
• Develops and provides appropriate training to managers and other employees responsible for supporting or impacting performance management, career development and advancement, and redeployment processes, and a training schedule that ensures compliance with the processes on a continuous basis.

Melitron Premises

Accessibility is integrated into all re-developed Melitron public spaces in accordance with the criteria established by Ontario’s Integrated Accessibility Standards including, but not limited to, the following

• Outdoor sidewalks and walkways, including associated ramps, with a surface that is firm and stable.
  
• Off-street parking with signed parking spaces and access aisles for persons with disabilities.

Integrated Accessibility Standards Training

Melitron employees are trained in the Integrated Accessibility Standards set by provincial legislation regarding accessibility as well as aspects of local human rights legislation relating to persons with disabilities.

Training is completed as soon as practicable after hire and on an ongoing basis in connection with changes to Melitron’s policies or procedures governing the provision of goods or services to persons with disabilities.

Accessible Culture

Melitron continues to highlight how to create an inclusive and accessible culture. The legislation requirements have been implemented across the organization and the Company continues to evaluate its procedures and implement new technologies to build a workforce that is reflective of the Canadian population.

For More Information

For more information about this Plan, Melitron’s Accessibility Policy, or to provide feedback, please contact:

Human Resources
Melitron Corporation
hr@melitron.com
519-763-6660
1-888-666-4309
Contact Melitron Form

www.melitron.com

Standard and accessible formats of Melitron’s Accessibility Policy and Multi-Year Accessibility Plan are free upon request from hr@melitron.com.